Raindrop Bodyworks understand that unexpected life events happen. Unplanned circumstances such as last minute meetings, flat tires, emergency deadlines and/or water leaks at home etc., are just a few reasons why one might need to cancel an appointment. In our promise to provide the best service experience to our patients and out of respect for our therapist time, we have the following policies:
Cancellations and Late Arrivals
Please cancel or reschedule no less than 24 hours before your scheduled appointment. Appointments cancelled or rescheduled with less than 24 hours will be charged at 100% of the cost of the session. No shows (not showing up, and/or cancelling after the appointment time has already started) will result in a no show/cancellation fee of full appointment.
This policy applies to Gift Cards and or vouchers.
Clients using a Gift Cards and/or voucher to schedule an appointment will be required to provide a code. In the event of a cancellation in less than 24 hours or a no show the Gift Card/Voucher will be redeemed.
Charges to reserved appointments:
By scheduling appointment you agree to the following:
We reserve the right to charge your credit card for appointments cancelled, rescheduled and or NO SHOWS. 100% of the service will be charged for cancellations, rescheduled or NO SHOWS. Any cancellations or changes made within 12 hours of the scheduled appointment will be charged 100% of the appointment cost.
Please arrive 10 minutes prior to your scheduled appointment. We understand that sometimes being late is unavoidable. However, depending on circumstances, we may be forced to shorten or reschedule your service. Clients who arrive late will be charged in full for their scheduled session, but may receive an abbreviated session. For example, if you scheduled an hour session and arrive 15 minutes late, you will be charged for that hour session but will only receive 45 minutes of treatment for that session, including consultation and changing time.